Kenyan Bank Turns to IBM Solutions to Digitize SMEs

Kenya’s Sidian Bank has turned to IBM Cloud and Cognitive solutions to drive digital transformation in its service to small and medium-sized businesses.

IBM Cloud and Cognitive technologies are flexible and reliable IT

platforms that enable companies make smarter, faster decisions to address real-time business needs.

Sidian needed a core banking system to give it a competitive edge in the entrepreneur market segment as well as reduce unplanned system outages and improve its core banking system performance.

It will improve the bank’s IT staff productivity by 30 per cent, freeing its

technology team to focus on their core business.

The IBM solutions will also give Sidian Bank’s customers faster access

to existing services like debit and credit card processing; bank account opening; teller services; and wealth management.

Titus Karanja, CEO, Sidian Bank noted, “This is the first collaboration of its kind in this market. It not only cements our partnership with the IBM, but also creates new and unique partnerships that support our institution’s growth strategy and enhances the efficiency of our entire banking infrastructure.”

Sidian previously spent about 40 per cent of a typical business day’s working hours on problem isolation.

The bank also faced challenges with hardware capacity for memory, processing and storage, directly impacting applications availability.

All Sidian applications have migrated to IBM infrastructure through a live and fully operational hybrid cloud model improving their availability, speed to access and expansion to 99 per cent from 84 per cent weekly.

According to the General Manager for IBM in East Africa Nik Nesbitt, Sidian Bank joins other companies tapping into IBM’s Cloud and Cognitive technologies as the regional market expands and opens up to intense competition.

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