Ethiopian Airlines Goes Completely Digital

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Management of Ethiopian Airlines Group, the largest airline in Africa, has fully digitalized all its business processes such as aircraft maintenance and flight operations, commercial operations and finance.

Others are human resource management, customer services, procurement and supply chain management, online learning, management approvals and authorizations.

A statement issued in Accra and signed by Hanna Atnafu, Manager, Corporate Communications, Ethiopian Airlines, said the initiative would remove paper from the entire system.

The statement quoted Tewolde GebreMariam, Group CEO Ethiopian Airlines as saying: “Although we started the digitization project in the last few years, today marks an important milestone in our history as we are removing paper from our entire business processes”.

According to the statement the airline is leading in the digital revolution and leveraging on the latest advancement in the Information and Communication Technology of the global airline industry, to scale up its operational excellence, customer intimacy and cost reduction strategies.

“Information Communication Technology will enable us to deliver customized global standard customer services as per the preferences of each and every customer,” it added.

To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind,” the statement said. The statement explained that the move is also in pursuance of environmentally friendly operation. It added that Ethiopian Airlines currently operates the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission on the continent.

The statement explained that the move is also in pursuance of environmentally friendly operation. It added that Ethiopian Airlines currently operates the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission on the continent.

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