Ethiopian Airlines, the largest, fastest growing and most profitable airline in Africa has been voted and won the Passenger Choice Awards for “Best Airline in Africa” for the third time in a row at the APEX 2015 EXPO held at Oregon Convention Center in Portland.
The Airline Passenger Experience Association is a network of the world’s leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. APEX encompasses the largest and most comprehensive survey of passengers in 13 languages. It is the most important award in the airline industry since it is the customers themselves, who rate airlines based on their overall experience.
Chief Executive Officer, Ethiopian Airlines Group, Tewolde GebreMariam, said “As an indigenous Pan-African Global Airline, we are honoured to be recognised as “Best in Africa” for the third time in a row which once again reaffirms the high quality of the service and the products we offer. Ethiopian is above all a customer-focused airline with global standard service with superior delivery through its hallmark African flavoured Ethiopian hospitality. Passenger Choice Award is the most important award in our industry since it is our customers, who rate us by benchmarking our service with others in the industry.
The award will encourage all of us at Ethiopian to double up our efforts in the never ending pursuit of our continuous improvements in customer services both on the ground and in the air. With 91 international and 20 domestic destinations around five continents, operated with one of the youngest fleet in the industry, which is below 5 years average age; we will continue our leadership in the African Aviation industry and connecting mother Africa with its major global trading centers. I wish to thank our customers for their strong vote of confidence and for all Ethiopian employees who are working hard day-in and day-out all over the world to make Ethiopian airlines lead the African Renaissance in the 21st Century with its motto “The New Spirit of Africa”