Kenya’s Co-op Bank is set to open five new branches locally, a move that sees it go against the recent trend of Banks operating in Kenya close down some of their branches in recent times.
The Bank is reportedly set to open the branches in Kilimani, Litein, Emali, Makongeni (Thika) and Utawala as it looks to capture markets with growing populations and improved trade figures.
“Our aim is to grow all service channels and let the customer choose which one is best for them for each transaction as opposed to us dictating their choice,” Gideon Muriuki, the bank’s managing director, said in an interview.
“Whilst some customers will do some transactions online or on a cellphone, a significant section of customers will always prefer to engage a bank through a physical branch, especially for certain services.”
The five new branches will bring Co-op’s total branches within Kenya to 150.