Kenya Power, a limited liability company that transmits, distributes and retails electricity to customers throughout Kenya, has embarked on an engagement programme targeting industrial and commercial consumers.
The utility firm stated this week that the drive presents an opportunity to identify supply challenges and “develop a resolution matrix that is tailor-made to address each customer’s concerns.”
Kenya Power, formerly the Kenya Power and Lighting Company (KPLC), is keen on enhancing service delivery to large power consumers in a bid to promote the East African nation’s manufacturing sector and encourage a 24-hour economy.
“It is in our interest to give you power that is reliable and competitively priced,” said Kenya Power’s Managing Director & CEO Dr. Ken Tarus.
Speaking mid this week at a meeting with premium customers, Dr. Tarus noted that the engagement programme will include industrial visits, the establishment of regional industry liaison offices to enable coordinated and efficient response to customer issues, as well as segmentation of customers into WhatsApp groups to encourage real time communication and incident management.
Large power consumers account for about 60% of Kenya Power’s revenue from the sale of electricity.
In December, the Company introduced a Time of Use tariff targeting this class of customers that is meant to encourage more uptake of electricity at off-peak hours hence promote 24-hour manufacturing activity.
“We would like to thank our large power customers for the support this far. Moving forward, we have put in place some critical interventions to continuously improve our service delivery. We have a number of ongoing projects which upon completion will improve power supply,” said Dr. Tarus.
Meanwhile, the completion of a distribution substation that is currently under construction in Kenya’s Embakasi area is expected to pave way for evacuation of additional geothermal power which will boost supply in the country’s capital city of Nairobi.
The Company has already deployed smart meters for large power customers which allow them to easily access their readings and minimize on human intervention.
In addition, the Company is keen on expanding the distribution network through construction of additional substations and lines to avail alternative supply points to large power customers. This move is expected to reduce downtimes caused by planned and unplanned outages, while increasing productivity.