FirstBank of Nigeria Limited said it has emerged as the first financial institution in Nigeria and West-Africa to issue 10 million cards to customers across the sub-region.
This makes FirstBank the second bank in Africa to achieve this feat. According to the Managing Director/Chief Executive Officer, First Bank of Nigeria Limited, Adesola Adeduntan, delivering this feat was a testament to the bank’s brand promise to put its customers first and continuously improve its business to serve them better.
The FirstBank boss added: “We can attest that our customers have become more technology savvy and we will continue to encourage this attitude with our commitment to world class service delivery as we work to ensure optimal performance and availability of all our alternative channels, to meet and exceed the expectations of our customers.
“The bank currently processes over 78 percent of its customer transactions through self-service channels.”
He further explained that the accomplishment was reminiscent of a similar milestone achieved two years ago when the bank in December, 2015 and May 2016, was named the first financial institution in the country to achieve sustained alternative channels transaction volumes of 100 million transactions in December 2015 and May 2016.
FirstBank said it has sustained its edge in payment card issuance with its Instant issuance/Instant activation technology, which was pioneered about seven years ago.