Business Daily Africa reports that the Nairobi Hospital has partnered with Access.mobile, an international digital health company, in its bid to offer patients real time SMS updates on their ailments and appointments. Access.mobile International will use its mobile and cloud technology to connect the hospital’s patients to their health care providers.
Access.mobile, Chief Executive Officer, assured customers that the company will use high data protection standards to protect sensitive patient information. He said “we use an extra level of cloud security and in instances when the message is sensitive, then the patient can be shown the type of message which will be sent so they can give consent”.
Gordon, Odundo, Nairobi Hospital’s CEO, noted that the implementation of the project’s pilot phase in two of the clinics has generated positive feedback. “SMS is extremely reliable because not all Kenyans can download Apps. We have pilot at the Executive and the Anderson Centre Clinics and I believe that hundreds of thousands of our patients will benefit greatly”.
Mr. Odundo confirmed that the deal was prompted by cases of patients not turning up to see their doctors. He notes that “patients failing to attend hospital appointments contribute to inefficient use of resources and missed appointments create loss of revenue”.
According to data collected by the Nairobi Hospital, six months of the initiative has reduced missed appointments by 84% and increased patient uptake by 220%.
The hospital will use the technology provided by the Colorado-based firm to encourage interactive sessions between doctors and patients. The SMS will also include vaccination due dates, as the hospital acknowledges that it has to tailor its messages to address the different demographics in the patient database.