The Abuja Electricity Distribution Company (Disco) announced that it has acquired and installed an Integrated Commercial Management System (InCMS) worth €2.4 million to check repeated theft of electricity by consumers within its network coverage.
According to the Disco in Abuja, in addition to reducing losses to electricity theft, the automated system is also expected to improve the service experience of its consumers. The automated system was unveiled by the Chairman of the Nigerian Electricity Regulatory Commission (NERC), Prof. James Momoh, at a ceremony in Abuja.
The Managing Director of Abuja Disco, Mr. Ernest Mupwaya, who spoke at the ceremony, said with the new system, the Disco can now check instances of power theft by remote monitoring of various electricity consumption related activities of customers across its network.
Mupwaya also noted that system will ensure that complaints lodged by customers are swiftly resolved, to amongst other objectives improve their service experience.
According to him, “the cost of this is roughly two million euros, but I think even if it sounds expensive, the value which will be derived from it is much more than that. It is an intelligent system, which you can use to do energy balance. You would have known at a transformer level how much energy came out and how much was sold to the customers and where the gap is coming from”.
The Managing Director said “it will provide visibility in all customer activities that we can enforce compliance in terms of meeting targets, the quality of work and that the processes are respected. For customers, it will help to ensure that their complaints are resolved in a shorter time”.
During the commissioning of the system, Momoh said the NERC was looking forward to having other Discos adopt and procure such automated processes in their service delivery to electricity users in their networks.
Momoh also said the system would improve the quality of service in terms of the energy use as well as reduce losses incurred by the Discos in their businesses.