Kenya-Based Teleco Telkom Launches Cloud-Based Voice Services for Enterprise Customers

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Telkom, an integrated telecommunications provider based in Kenya, has introduced a new cloud-based fixed voice service dubbed ‘Omniconnect’, allowing SMEs and corporates to outsource for robust and secure cutting-edge technology.

The Telkom-hosted PBX service will deliver a world-class end-to-end software and hardware system, powered by global technology company Avaya. Besides making and receiving calls, the service will also offer other features such as conference calls and the ability to integrate with email and the mobile phone.

PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog.

The subscription-based service will eliminate the need for businesses to make heavy initial capital investment to acquire and maintain the fixed telephone system; nor will they have to host the same on their premises. Businesses can also flexibly upgrade or scale down the service, in line with changing needs and technology trends.

“This solution will free corporates and SMEs to focus on their core businesses, without being bogged down by the cost of acquiring, running and maintaining this system,” said Telkom Enterprise Managing Director, Kris Senanu.

“This is the future of doing business; enabling them to become more efficient in their operations by simplifying their processes and infrastructure,” he continued.

Mr. Senanu added that the service is competitively priced, with respect to on-net and off-net rates, billed per second, guaranteeing substantial cost savings on voice services.

“As we continue to invest in Kenya, one of our key focus areas is enabling customers to do business the way they want. Increasingly that means offering cloud-based solutions, and Telkom is at the forefront of meeting this demand. We’re delighted to expand our partnership with Telkom, which joins the growing number of partners worldwide who are now offering Avaya cloud services,” commented Fadi Hani, Avaya’s Vice President for the Middle East, Africa and Turkey.

“We look forward to bringing even more customer-centric innovations into this important market with Telkom,” he said.



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