Telkom Kenya Launches Self Service Mobile App

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Telkom Kenya has launched a self-care mobile app for use on smartphones and other mobile devices.

My Telkom app, which will be made available to Android, and Apple iOS users, enables customers to check airtime balance, voice or Internet bundles, top-up airtime, buy bundles, and to redeem points from Telkom’s Ziada loyalty programme.

With the app, customers will also be able to contact customer care directly by calling, texting or on social media; or locate the nearest Telkom retail shop. “My Telkom self-care app offers an additional touch point for our customers.

From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our customer care representatives to address their concerns.

“The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands,” said Telkom’s Kenya chief marketing officer Levi Nyakundi.

The zero-rated app is only available to pre-paid customers and provides the option of inviting other Telkom mobile customers to download it using a share button though SMS or social media channels.

Customers who successfully download and log into the app from the Google Play Store or Apple App store receive a one-time offer of 300 MB upon successful download of the App.

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