Leading Logistics Firm, DHL Launches Mobile App in Eight African Countries to Enhance Customer Experience

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DHL, the leading global brand in the logistics industry, has officially announced the launch of an innovative mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.

Dubbed the DHL Express Mobile app, the platform is currently available in eight African countries, and is set to go live in a further 40 countries by the end of 2020.

Hennie Heymans, CEO of DHL Express Sub Saharan Africa, says that the DHL Express Mobile app is part of DHL Express’ ongoing commitment to drive innovations that enhance customer experience.

“The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020,” Heymans explained in a recent address.

Heymans explains that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move.

“Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real-time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region,” said Hennie.

A report by research group, GSMA Intelligence revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1% of the region’s GDP in 2017.

With online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.

“As the global leader in express logistics, DHL is constantly working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market” Heymans concluded.

 

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