Uber Kenya Increases Access to the App via Toll-Free Phone Service

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Uber Kenya has announced the launch of a phone option that allows riders to order their uberCHAPCHAP and uberX services in Nairobi by calling the toll-free number from their mobile phone.

The option will assist people who don’t have a smartphone or an internet connection and make it easier for them to request an Uber ride without having to use the app via a simple phone call.

In addition to booking a ride, the toll-free number also allows riders to cancel a trip as well as give them access to the 24/7 customer support feature.

“Not having a smartphone or an internet connection should not deny people access to reliable and affordable transportation. We believe that with this option, we can make our technology available and easy to use for more people in Kenya than ever before while providing more earning opportunities for driver-partners,” Brian Njao, Country Manager for Uber in Kenya explained.

The service allows users to call the number 0800 722 000 from their mobile phone – a support agent will answer shortly to help riders request a ride, regardless of whether they have an Uber account or not. If they don’t have one, the agent will create it over the phone for them.

The agent will ask about the rider’s pick-up location and destination addresses and will generate the fare estimate.

After the fare confirmation, the agent will order a ride on the Uber platform, on the rider’s behalf. The agent will connect the request with the nearest available driver.

Riders will then soon receive a test with all details about the ride

If riders have the Uber app installed, the trip will also be visible in the application. If riders do not have a smartphone or the Uber app, they can call 0800 722 000 where an agent will update them on the arrival time of their driver.

Once they reach their destination, payment is done in cash only.

“We’re also pleased to announce that even when requesting an Uber ride without a smartphone, whether it be via our website or dialing 0800 722 000 from a mobile phone, riders are covered from the moment their driver accepts their request for a trip, through to when the trip ends thanks to our partnership with UAP-Old Mutual,” Njao said.

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