International ride hailing service, Uber has this week announced the upcoming launch of a new Safety Toolkit which, over the next few weeks, will be rolled out to millions of riders, drivers and delivery-partners using the app across Europe, the Middle East and Africa.
The company plans to to double down on safety for its riders and drivers across 38 countries, including Ghana, Kenya, Nigeria, South Africa, Tanzania, Uganda. The toolkit will introduce new innovative features which aim to raise the bar on safety, and increase transparency, accountability and peace of mind for all users.
Since launching the app, Uber has provided millions of people with technology that allows them to get a ride at the push of a button, track every trip with GPS technology and report any issues 24/7 with a dedicated safety team. With the introduction of new safety features, the company aims to double down on safety and help make the Uber community safer.
Features that will be introduced as part of the new rider and driver safety toolkit, include: an emergency button, a system that allows riders, drivers and delivery-partners to connect directly to private emergency services; Trusted Contacts, allowing riders to share their trip information with trusted friends and family; and a Safety Centre, a new app-housed safety information hub where users can find information on some of the key existing safety tools in the app.
These new safety features will be a phased rollout, not all riders, drivers and delivery partners will have access to the features immediately.
“With more than 15 million trips on the Uber app every day, there is nothing more important than the safety of riders, drivers and couriers,” said Sachin Kansal, Uber’s Global Head of Safety Product.
“Over the last year we’ve been working to develop innovative products that increase transparency, accountability and peace of mind for all users. The rollout of our new Safety Toolkit features across Europe, Middle East and Africa is the next step in making sure that we’re helping everyone stay safe and connected, wherever you might be,” he added.
Uber’s CEO Dara Khosrowshahi has made safety a top priority for 2018. Since joining the company, he has introduced a number of changes including an Injury Protection cover for drivers, delivery-partners and riders, driving hour limits and Driver Share my Trip.