New DHL Center to Boost Humanitarian Logistics Services by Connecting Expert Regional Teams in Sub-Saharan Africa and Europe

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DHL Global Forwarding, the leading international provider of air, sea and road freight services, has merged its portfolio of humanitarian logistics services within its first Global Competence Center for Humanitarian Logistics.

The Center is designed to meet growing global demand for these logistics services. The facility will see close coordination across all DHL business divisions to provide all related services and products, to meet customers’ needs.

The Logistics Center is a boon for various markets in Sub-Saharan Africa and Europe, which account for some of the 220 nations in which DHL operates.

The Center will play a pivotal role in coordinating humanitarian logistics services globally by leveraging expertise in regional hubs in Sub-Saharan Africa and Europe to optimize delivery schedules and routes to areas which need the resources.

As part of the move, Fatima Ait Bendawad, a DHL veteran with over 15 years of experience in creating, providing and implementing solutions for complex humanitarian operations, has been appointed to lead the Global Competence Center for Humanitarian Logistics.

The Center, which is based in Dubai, offers non-governmental organizations, aid agencies, and their suppliers and manufacturers a broad range of services including air and ocean freight, customs clearance, warehousing and local distribution of humanitarian shipments.

These services will be backed by control tower and data analytics services designed to offer heightened levels of freight visibility for humanitarian situations of any level of urgency and complexity.

“The impact of conflicts and natural disasters on the world is evident and at DHL Global Forwarding, we have the capability, expertise and global network to render resilient logistics support to organizations who are highly committed to ensure that critical resources are delivered, to meet the needs of those who require them,” said DHL Global Forwarding, CEO for the Middle East and Africa, Amadou Diallo.

With its geographical location and longstanding reputation as a cluster for global aid and relief organizations, Dubai currently plays host to several major logistics hubs including the International Humanitarian City, the largest humanitarian hub worldwide from which nine United Nations (UN) agencies and 48 NGOs currently run logistics operations.

“Our work on the front line, has helped us build and maintain familiarity with the nuances of compliance, regulation and international standards that apply to movements of critical goods,” said Fatima Ait Bendawad, Head of Global Humanitarian Logistics Competence Center at DHL Global Forwarding.

Commenting on the same, Massar Diop, Director of Humanitarian Logistics at DHL Global Forwarding, stated that humanitarian logistics require dedication and coordination with different stakeholders to get critical goods to those in need.


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