Ghana’s ARB Apex Bank Renews Partnership with Swiss Software Company, Temenos to Boost Inclusive Banking

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ARB Apex Bank, Ghana’s ‘mini’ Central Bank for rural and community lenders has chosen to renew its contract with Temenos, a leading Switzerland-based banking software firm.

Following the agreement, Temenos will continue its mission to provide banking and non-banking services for Ghana’s Rural and Community Banks (RCBs) and their customers.

Using Temenos banking software, ARB Apex Bank serves over six million customers with almost seven million accounts, processing an average of 220,000 daily transactions and empowering Ghanaians with modern day financial services.

ARB Apex Bank connects 144 rural and community lenders in Ghana, totaling more than 700 branches. The Bank will employ ‘Temenos’ Infinity, the breakthrough digital banking product and Temenos T24 Transact, the next generation core banking system as well as a host of additional solutions including Risk and Compliance and Temenos Payment Hub.

ARB Apex Bank was recently recognized at the ‘Best in Banking Awards’, an event held at the Temenos Community Forum in The Hague in April 2019 and awarded the ‘Best Inclusive Banking’ prize. This award recognizes ARB Apex Bank for delivering a truly customer-centric experience and for passing on its operating costs efficiencies to its end-customers in the spirit of financial inclusion.

Established in Ghana in the year 2000 and receiving its banking license in 2001, ARB Apex Bank became a Temenos client in October 2009. The bank currently has 11 branch offices throughout the country and hosts over 140 Rural and Community Banks (RCBs) on a private cloud, run from their premises in Accra, Ghana.

“It is our desire to use technology-enabled products to support our member banks in becoming customer-centric organizations with innovative, value-added services for their customers,” said Kojo Mattah, Managing Director for ARB Apex Bank.

“With Temenos banking software, we gain operational efficiencies and we can offer seamless and compelling banking experiences. We want our customers to feel confident and proud to walk into the banking halls of our RCBs and receive outstanding products and services,” Mattah added.

Commenting on the move, Jean-Paul Mergeai, Managing Director for Temenos in theMiddle East & Africa said the two organisations have worked together for almost 10 years now and his side is looking forward to extending their relationship.

He noted that Temenos has actively sought to significantly grow and strengthen its team in the region over the past number of years. The software company has also worked on expanding our footprint with financial institutions of all sizes from Central and Tier 1 banks, to microfinance organizations.

The firm now serves 157 customers across 35 countries in Africa.

 

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