Savo Store, a leading African e-commerce and procurement company based in Kenya, has resumed its regular shipping schedule following a major technical hitch that hit the company sometime between April and May 2018.
The company’s Buy and Ship service had been suspended until June 1st, 2018 through its Shipping Only service remained operational despite delays of up to two weeks during the month of May.
“We have now resumed our regular shipping schedule. Our Buy and Ship service is now fully operational,” the firm said in a statement issued on June 1st, 2018, adding that deliveries will be made within 7 to 10 business days from the day ordered goods depart the United States.
Savo Store noted that all items shipped in the month of May have already been delivered or are currently on transit to Kenya.
“It is our goal to deliver all these products within the next few days,” the company said.
The company said it will be subsidizing next-day delivery within Nairobi, Kenya’s capital city, for packages weighing 5 kilograms or less. Instead of the usual rate of Ksh250 ($2.50), the new rate for such packages is Ksh150 ($1.50).
Following the resumption of its key operations, Savo Store announced that it can now ship the vast majority of goods categorized under ‘general cargo’, including clothing, shoes, jewelry, kitchenware & appliances, desktop computers, computer parts, furniture, car parts etc. The delivery timeline for general cargo is 7 to 10 BUSINESS DAYS.
Savo Store also noted various changes in packaging that will affect its operations going forward.
“AA and AAA disposable batteries contained inside some products will have to be removed. Some products such as TV remote controllers and shaving machines usually come with these batteries in them. We will have to remove them before shipping,” the company said.
Savo Store officials stated that in compliance with airline packaging regulations, some goods will have to be separated during packaging, including products containing lithium-ion batteries.
Though Savo Store is currently available in Kenya, the company plans on expanding its services to other countries on the African continent.