Leading East African retailer, Tusker Mattresses, has set its sights on setting up a 100 branch-strong network within the next 3 years.
Tusker Mattresses is currently one of the largest supermarket chains in the Great Lakes Area, employing nearly 7,000 people, with 6,000 in Kenya and 900 in Uganda. As at May 2018, Tuskys owned and operated a total of 64 supermarkets in both countries.
The firm, which operates Tuskys Supermarkets and Mavazi Lifestyle clothing stores, announced that it will rely heavily on enhanced supplier partnerships, human resource development initiatives and extensive information technology adoption to guarantee “a superior customer experience while cutting down operating costs including loss control.”
“These partnerships will include joint investments in automated solutions with suppliers to cut shrinkage rates from 5% to less than 0.5% given that loss control is a key problem dogging the retail sector today,” Tusker Mattresses Group CEO Dan Githua confirmed.
Githua was speaking this June after the retailer signed a performance-based agreement with the Kenya Union of Commercial Food and Allied Workers, a lobby group operating in the East African country.
He said the firm has also commenced online training modules for the firm’s Interns and staffers currently enrolled at the Joram Kamau Leadership School.
“We shall invest sustainably to enable us attract and retain cream of the crop talent that can meet our organizational needs competitively. Our online training program already has more than 1000 of our staff enrolled,” he said, adding that, “By end of 2018, the program will have enrolled all our staff.”
Githua explained that the training initiatives are part of the firm’s formal retail sustainability commitments.