Nigeria’s telecommunications operator, 9mobile, assured its customers of its determination to improve its service delivery in 2019, by exploring new strategies to satisfy customers.
9mobile provides services to about 15.4 million subscribers in Nigeria, which is about nine percent of the country’s market share. The company said it is set to break grounds in emerging areas like Internet of Things (IoT) and Machine Learning capabilities among others, to drive superior customer experience.
Stephane Beuvelet, 9mobile’s acting Managing Director said the management was deeply grateful to customers and other stakeholders for their unwavering support and confidence in the company amidst the operating challenges in 2018.
Beuvelet said the successful recapitalisation of the company, which outcome included a seamless change in shareholding structure, and the inauguration of a new board and management, was dedicated to the customers, employees and other stakeholders for believing in the 9mobile brand.
The Managing Director acknowledged the commitment of the company’s internal stakeholders and thanked the external stakeholders for their commitment. He said “our key stakeholders in one way or the other provided the critical lifeline that we needed to thrive. Most importantly, as our valued customers, you stayed with us, demonstrating unalloyed loyalty and confidence in 9Mobile. As a result, today, we are here standing, and we are grateful”.
The acting MD asserted 9mobile’s commitment to delivering a superior customer experience by assuring customers of the company’s determination to implement bold initiatives that guarantee optimum value to customers.
According to Beuvelet, “from an aggressive enhancement of network capacity and innovative features to boost HD voice and video/data services, LTE network coverage expansion to 15 new cities, more innovative data offerings including triple play and streaming service, to digital services that support your everyday needs such as our 9Pay payment service, we are set to break fallow grounds in emerging areas like Internet of Things (IoT) and Machine Learning capabilities to drive superior customer experience”.
He also assured customers of 9mobile’s determination to “expand its 3G and 4G networks to bridge mobile broadband service gap, deliver cloud-enabled services to support SMEs and financial inclusion capabilities, and deploy an array of innovative brand loyalty reward programmes”.